FAQ

Learn all about 69Slam on our About Us page.
It sure is! We use a secure NAB Payment Gateway. To see our Privacy Policy in full, just follow the link.
Not at all, you can shop at 69Slam Australia without creating an account.
We accept payment via Credit Card (Visa, Mastercard, AMEX) Afterpay and PayPal.
Simply email marketing@69slam.com.au and we’ll let you know if / when the item is coming back in stock. If it’s not coming back in, we might have something really similar we can recommend for you.
In general, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 days, however delivery can take up to 10 working days within Australia. For speedy delivery we highly recommend using our Express Post Service which is a mostly guaranteed next day delivery.
You will receive an email notification when:
  • Your parcel is picked up.
  • Your parcel is delivered.
Alternately, you can track your parcel via the following link: https://try.sendle.com/tracking and enter your 6-digit alpha numeric tracking code e.g. S3NDLE.
Please see our Returns & Exchanges page for info on returning an item.
Click here to download returns form.
We currently have 2 stores set to open across Australia in November 2017. Whitford City Shopping Centre in Western Australia and Soul Boardwork in Surfer’s Paradise, Queensland. Keep an eye out on our Facebook page for all store updates.
Simply email service@69slam.com.au and we will be happy to answer any questions you may have!